Terms and Conditions

Effective date: 10 November 2026

These Terms and Conditions (the "Terms") form a binding agreement between you and Sri Sai Premium PG ("the PG", "we", "us" or "our"). They govern (a) your stay as a resident at the PG and (b) your use of the StayLedger tenant app, website and portal provided by the PG (together, the "Portal"). Please read them carefully before you sign in.

1. Definitions

• 1.1"Tenant", "resident" or "you" means a person whose stay at the PG has been registered by the PG.
• 1.2"Tenancy Agreement" means any separate written rental or stay agreement signed between you and the PG.
• 1.3"Premises" means the PG building, rooms, common areas and facilities.
• 1.4"Manager" means the owner, manager or any staff member authorised by the PG.
• 1.5"Dues" means rent, security deposit, charges and any other amount payable by you to the PG.

2. Acceptance of these Terms

• 2.1By signing in to or using the Portal, you confirm that you have read, understood and agree to be bound by these Terms and the Privacy Policy.
• 2.2If you do not agree with these Terms, you must not sign in to or use the Portal, and you should contact the Manager.
• 2.3These Terms apply in addition to your Tenancy Agreement. If there is a conflict on any specific point, the signed Tenancy Agreement will prevail on that point.

3. Eligibility and Accounts

• 3.1The Portal is available only to current residents of the PG who are 18 years of age or older and whose stay has been registered by the Manager.
• 3.2Accounts are created only by the PG. There is no public registration.
• 3.3You must use only your own account and must not use the Portal on behalf of any other person.
• 3.4You must ensure that the details held about you, including your email address and mobile number, are correct. Changes to these details are made by the Manager on request.

4. Sign-in and Account Security

• 4.1You sign in with the email address registered with the PG and a one-time 6-digit code sent to that address. You may also use Google sign-in, after which the emailed code is still required.
• 4.2Each code is valid for 2 minutes. A limited number of codes may be requested in any one hour.
• 4.3For your protection, your account is temporarily locked after repeated incorrect codes and opens again automatically after the lock period.
• 4.4You may be signed in on a limited number of devices at the same time. You can view and sign out your devices from the Portal.
• 4.5Your sign-in code is personal. You must not share it with anyone, including any person claiming to represent the PG.
• 4.6You are responsible for all activity carried out through your account. You must inform the Manager immediately if you suspect any unauthorised access.

5. Rent, Security Deposit and Charges

• 5.1Monthly rent is payable in advance on or before the due date agreed for your room, whether or not you stay at the Premises for the full month.
• 5.2A security deposit is collected at the time of joining. It does not earn interest and is not adjusted against the last month's rent unless the PG agrees in writing.
• 5.3The deposit is refunded after you vacate, subject to deduction of unpaid rent, Dues, cost of damage beyond normal wear and tear, cleaning charges and any amount payable for short notice.
• 5.4Charges for electricity, food or other services are as agreed with the PG and may be revised with reasonable prior notice.
• 5.5Delay or failure in payment of Dues may result in a late fee where agreed, and repeated default may lead to termination of your stay under Section 20.

6. Payments through the Portal

• 6.1Payments are made directly from your own bank or UPI application to the PG's account. The Portal does not collect or store your card details, bank passwords or UPI PIN.
• 6.2After paying, you must submit the payment details and, where requested, a screenshot or transaction reference as proof.
• 6.3A payment shown as "being verified" is not confirmed. A payment is confirmed only when it is approved by the PG and a receipt is issued in the Portal.
• 6.4You must not submit false, altered or duplicate payment proof. Doing so is a serious breach of these Terms and may be reported to the authorities.
• 6.5If you believe a payment, amount or receipt is incorrect, you must inform the Manager within 7 days.

7. Rooms, Allotment and Keys

• 7.1You may occupy only the room and bed allotted to you. Any change of room or bed requires the PG's prior approval.
• 7.2You are responsible for the furniture, fixtures and fittings in your room and must pay for any loss or damage caused by you or your visitors, beyond normal wear and tear.
• 7.3Keys and access cards are issued to you personally. They must not be duplicated or shared. Loss must be reported immediately and a replacement charge may apply.
• 7.4You must not make any alteration to the room, including drilling, painting, fixing items or moving furniture, without the PG's written permission.

8. House Rules and Conduct

• 8.1You must behave courteously towards other residents, staff and neighbours, and keep noise to a minimum, especially at night.
• 8.2Smoking, alcohol and illegal drugs are not permitted on the Premises where prohibited by the PG. Any unlawful activity is strictly forbidden and will be reported to the authorities.
• 8.3Cooking and the use of high-power appliances such as heaters and induction stoves are permitted only where the PG allows them.
• 8.4You must keep your room and all common areas clean and dispose of waste only in the bins provided.
• 8.5You must not tamper with electrical wiring, fire safety equipment, CCTV cameras, or water and gas fittings.
• 8.6Pets are not permitted unless the PG agrees in writing.
• 8.7Harassment, threats, violence, or damage to the PG's property or reputation may result in immediate termination of your stay.

9. Visitors and Guests

• 9.1Visitors are allowed only in permitted areas and during the visiting hours set by the PG.
• 9.2Overnight guests, and visitors inside rooms, are not permitted without the PG's prior permission.
• 9.3You are fully responsible for the conduct of your visitors and for any damage they cause.

10. Food and Meal Services

• 10.1Where meals are provided, the menu, meal timings and number of meals are decided by the PG and may change from time to time.
• 10.2You may mark a meal you will not take through the Portal up to 3 hours before it is served, and up to 30 days in advance.
• 10.3Your food preference may be changed through the Portal within the limits shown there.
• 10.4Meals not taken are not refundable or adjustable unless the PG agrees otherwise. The kitchen may be closed on festivals or holidays announced in advance.

11. Other Services

• 11.1Services such as housekeeping, laundry, Wi-Fi, water and power supply are provided on a reasonable-effort basis.
• 11.2These services may be interrupted for maintenance or for reasons beyond the PG's control. Such interruption does not entitle you to a reduction in rent.

12. Entry and Inspection

• 12.1The PG or its authorised staff may enter your room for inspection, repairs, cleaning or pest control after giving reasonable notice.
• 12.2In an emergency, entry may be made without notice.

13. Maintenance and Problem Reports

• 13.1Repairs and problems must be reported through the Portal with a clear description and, where useful, a photograph.
• 13.2To keep requests manageable, a limit applies to the number of open problems and the number of new reports per day.
• 13.3Expected completion dates are given in good faith and may change for reasons beyond the PG's control.
• 13.4Reports and photographs must be genuine and must relate only to the problem being reported.

14. Safety and Emergencies

• 14.1The emergency (SOS) feature in the Portal must be used only in a genuine emergency. Misuse may result in action under Section 20.
• 14.2The SOS feature alerts the PG's staff and does not replace emergency services. In a life-threatening situation, call 112 immediately.
• 14.3You must follow the PG's fire, electrical and safety instructions at all times.

15. Announcements and Notices

• 15.1The PG may publish announcements and notices in the Portal and send them by email or app notification.
• 15.2Notices published in the Portal are treated as validly given to you. You are responsible for reading notices that affect you.

16. Acceptable Use of the Portal

• 16.1You must use the Portal only for matters relating to your own stay.
• 16.2You must not upload any content that is unlawful, offensive, misleading, or that infringes the rights of any person.
• 16.3You must not attempt to access another resident's information, or interfere with, probe, scan, test or bypass the security of the Portal.
• 16.4You must not copy, reverse engineer, or use any automated tool on the Portal.
• 16.5Any breach of this Section may result in suspension of your access and, where applicable, action under the Information Technology Act, 2000.

17. Intellectual Property

• 17.1The Portal, its software, design, logos and content belong to StayLedger and the PG and are protected by law.
• 17.2You are granted a limited, personal, non-transferable right to use the Portal only during your stay.

18. Personal Belongings and Limitation of Liability

• 18.1You are solely responsible for your personal belongings and valuables. The PG is not responsible for any loss, theft or damage to them.
• 18.2The Portal is provided on an "as is" and "as available" basis. The PG does not guarantee that it will be uninterrupted or free from errors.
• 18.3To the maximum extent permitted by law, the PG will not be liable for any indirect or consequential loss arising from your stay or your use of the Portal.

19. Indemnity

• 19.1You agree to compensate the PG for any loss, damage, claim or expense caused by your breach of these Terms, by misuse of the Portal, or by the acts of your visitors.

20. Notice Period, Moving Out and Termination

• 20.1To vacate, you must give the PG notice for the period agreed at the time of joining (normally 30 days). Rent is payable for the full notice period.
• 20.2Before leaving, you must clear all Dues, return all keys and access cards, and hand over the room in good condition.
• 20.3The PG may terminate your stay for non-payment of Dues, or for serious or repeated breach of these Terms or the house rules, by giving the notice required by your Tenancy Agreement or by law.
• 20.4In cases of illegal activity, violence or a threat to the safety of others, the PG may terminate your stay with immediate effect.
• 20.5Your access to the Portal ends when you are marked as vacated.

21. Availability of the Portal

• 21.1The Portal may be unavailable from time to time for maintenance, updates or reasons beyond the PG's control.
• 21.2Unavailability of the Portal does not change any amount you owe to the PG or the PG owes to you.

22. Privacy

• 22.1Your personal data is collected and used in accordance with the PG's Privacy Policy, which forms part of these Terms.

23. Changes to these Terms

• 23.1The PG may update these Terms from time to time. The updated version will be published in the Portal with a revised effective date.
• 23.2Significant changes will be notified to you through the Portal. Continued use of the Portal or continued stay after the change means you accept the updated Terms.

24. Governing Law and Jurisdiction

• 24.1These Terms are governed by the laws of India.
• 24.2Any dispute will first be discussed in good faith with the Manager. If it is not resolved, the courts at Bengaluru, Karnataka will have exclusive jurisdiction.

25. Severability and Waiver

• 25.1If any provision of these Terms is found invalid, the remaining provisions will continue in full force.
• 25.2Failure by the PG to enforce any provision is not a waiver of its right to enforce it later.

26. Grievances and Contact

• 26.1For any question or complaint about your stay, your account or these Terms, contact the Manager in person, write to srisaipremiumpg@gmail.com, or use the Contact page of the PG website.
• 26.2We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.